MEXC has temporarily paused transactions and deposits for its Global Card while a third-party issuer performs maintenance. The exchange said the service interruption began on November 14 at 11:30 p.m. UTC+8, equivalent to 3:30 p.m. UTC, and is expected to continue until November 18. During that period, all card transactions and deposits will be declined. The announcement makes the card unusable for new purchases or new funding during the maintenance window, but it does not freeze the existing balance or remove access to the account's transaction history.

Card spending and deposits stop temporarily

The restriction covers the MEXC Global Card rather than spot trading, crypto withdrawals or other exchange functions. MEXC attributed the maintenance to service adjustments by its third-party card issuer, without naming the issuer or giving a technical reason for the interruption. The company described November 18 as the expected end date, not a guaranteed restoration time. A November 14 crypto news digest independently noted the Global Card maintenance and the temporary restrictions on card use.

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Existing balances remain accessible

Cardholders can transfer the balance held in the Card Account back to their MEXC Fiat Account while maintenance is underway. That distinction matters because the card itself cannot authorize transactions, yet funds already assigned to it are not described as locked. MEXC also says users can continue to view historical card transactions. The notice does not state that affected balances will move automatically, so the available option is a withdrawal initiated from the Card Account.

Pending items follow different paths

Transactions that were already pending before maintenance began are expected to settle normally. Refunds initiated by merchants will continue to be credited to the Card Account, and pending cashback is also due to be processed. These exceptions separate settlement of earlier activity from authorization of new spending. A merchant refund landing during the interruption therefore does not mean the card is available for another purchase; the credited amount remains subject to the maintenance restrictions until service resumes or the user transfers it to the Fiat Account.

The Global and APAC card notices are separate

MEXC issued a different notice this month for its APAC Card, whose services were discontinued on November 11 following issuer adjustments. That earlier announcement explicitly said the Global Card was unaffected at the time. The latest Global Card notice changes the operational position for Global Card users by imposing a temporary maintenance window, but it does not describe the product as discontinued. Treating the two notices separately is important: one concerns a regional product shutdown, while the other sets an expected service-restoration date for a different card.

Questions remain about the restoration schedule

MEXC has not disclosed the issuer's identity, the countries or number of customers affected, or the specific system work being performed. It has also not provided an hour on November 18 when transactions should resume. Card users will therefore need to distinguish between the stated expected maintenance period and confirmed restoration. The announcement says updates will be communicated through official channels. Until then, the verified position is narrow: new Global Card transactions and deposits are unavailable, existing balances can be moved to the Fiat Account, and settlement-related items such as refunds and cashback continue under the terms described in the notice.

Sources

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